ootds bag Reviews

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OVERALL RATING
1.0 out of 5 stars
 
COMFORT
3.0 out of 5 stars
 
DURABILITY
3.0 out of 5 stars
 
MATERIAL QUALITY
3.0 out of 5 stars
 
CRAFTSMANSHIP
3.0 out of 5 stars
 
buy at ootds
adriennee

Black Cross Body Bag

1.0 out of 5 stars
 
Aug 09, 2013   ootds bag review by

This is more a review of the shop's customer service than it is of the product. Why? Well, because I never ended up getting the product.

After placing an order for a friend and waiting a month and a half without the product arriving, I figured it was time to get in touch with the shop. I understand int'l shipping takes a while sometimes, but this was getting ridiculous. After messaging the shop to ask about the status of the order, I got no response. A week later, I followed up with another message, and got in touch with a Chictopia rep about the situation as well. Finally, I get a response saying that they will check on the order. A few days later, I'm informed that the package was lost, and they asked if they could just reimburse me.

I waited over a month and a half for a product that was never going to arrive, and I had to be the one to reach out to the shop to be told this. I somehow doubt they would have messaged me about the situation had I not been the one to ask. When things like this happen, I expect to be compensated for my time spent waiting.

Bottom line, give your customers tracking numbers, or keep tabs on their packages and let them know what's going on.

OVERALL RATING: 1  COMFORT: 3  DURABILITY: 3  MATERIAL: 3  CRAFTSMANSHIP: 3
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